Welcome to the Genesis Rewards Points Program!
Here at Genesis.com.au, we draw on years of industry experience and customer interactions to shape the way we do business. We're huge believers in customer service and put an incredibly high value on helping our loyal customers whenever, and wherever we can.
This page will explain the who, what, where and how of our loyalty points system, and will get you started on your way to earning and spending your redeemed points on future purchases! The Genesis Rewards Points Program program has been designed to give back to our customers who continue to shop with us; it's our way of saying "Thank You"!
Earning Genesis Rewards Points!
1. Add any product to your Cart.
2. View your Cart, and then Proceed to Checkout.
4. Enter your billing/shipping details and Create an Account in the Checkout!
5. That's it! Once your order has been processed and shipped, your points will be unlocked for you to use with future purchases.
Spending Your Rewards Points!
1. Log in to your account - LOG IN
2. Add your desired product(s) to your Shopping Cart.
3. Click MY CART - Top Right of Website Next to CHECKOUT.
4. Select the 'Rewards Points Option' in the bottom left to adjust how many of your points to allocate as a discount.
5. That's it! Now Checkout and pay for your order!
Things you Should Know:
- Points are caclulated based on the Product Price. We do not offer rewards points for shipping and/or handling costs.
- Rewards points will expire after 120 days. You can stop the points from expiring by logging in to your account and either:
- Spending your points to Discount a Product or Promotion, OR
- Extending your Points Expiry and Earning More Points by making another purchase on our site.
- No points will be awarded on any items that are price matched. Clearance, Short Term Promtions, Exclusive Offerse and Sale Items are not eligable for reward points unless otherwise stated.
- Reward points may not be gifted or sold. They are intended for the individual they are assigned to (family or partners living in the same billing/postage address are fine also provided you grant them access to your points).
- You must pay for shipping costs with an alernative payment method if any costs are due. If spending over $99.00 then our Free Shipping rule will apply.
Terms and Conditions:
- Genesis Loyalty Points are only available to registered customers. Genesis Nutrition Australia can at any time change the structure/rate at which points are either earnt and/or spent. Items that are listed as "Specials", "Sale Items" or "Clearance Items" are not eligible for rewards points unless otherwise stated. Transfer and or Sale of points between individuals is not permitted.Each individual is entitled to 1 (one) account with Genesis Nutrition. Where we believe that additional accounts belong to one user we may terminate, cancel or suspend either the account or points associated. Our website tracks our customers IP address (aka cookies) automatically to ensure our payment and checkout process is as secure as possible. Genesis Loyalty Points are non-transferable or exchangeable for cash under any circumstances. Genesis Loyalty Points will be cancelled for any cancelled, returned and/or refunded orders. When buying with Points, you will still have to select another payment method if there is not enough credit in your Shopping Points Account to cover the total cost of your purchase.
Please note, we reserve the right to make changes to this policy at any time without prior notice or liability.